At Dukakeen, we want you to be satisfied with your purchase. This Return, Exchange & Refund Policy applies to orders delivered within the Kingdom of Bahrain and GCC countries, subject to the applicable consumer protection laws and regulations of the country where the order is delivered.<\/p>\n
Customers may request a return if they have changed their mind, ordered the wrong item, selected the wrong size, or otherwise made an ordering mistake, provided that the item is eligible for return.<\/p>\n
To be eligible:<\/p>\n
The item must be unused, unworn, and in its original condition.
\nThe item must be returned with its original packaging, tags, accessories, and any accompanying items.
\nThe return request must be made within 7 days of receiving the order.
\nCertain products may not be eligible for return due to their nature, hygiene requirements, customization, or applicable law.
\nFor a customer-initiated return, the customer is responsible for the applicable return delivery\/shipping cost, unless the item is defective, damaged, incorrect, or does not match the order.<\/p>\n
The original delivery\/shipping charge paid for the order is non-refundable for customer-initiated returns, unless required otherwise by applicable law.<\/p>\n
If an item is defective, damaged upon delivery, incorrect, or materially different from the item ordered, please contact us as soon as possible and provide photographs or other supporting information where applicable.<\/p>\n
After verification, Dukakeen will provide the appropriate remedy in accordance with applicable consumer protection laws, which may include:<\/p>\n
Replacement of the item;
\nRepair where applicable; or
\nRefund of the applicable purchase amount.
\nWhere the problem is attributable to Dukakeen, the customer will not be charged return delivery costs.<\/p>\n
Once the returned item has been received and inspected, we will notify the customer whether the return has been approved.<\/p>\n
Approved refunds will be made to the original payment method, where technically possible.<\/p>\n
For card payments, the refund will be processed through the applicable payment gateway. The time required for the refund to appear in the customer’s account may depend on the customer’s bank or card issuer.<\/p>\n
For customer-initiated returns, any refund will be calculated after deducting applicable return delivery costs and any non-refundable original delivery charges, where permitted by applicable law and disclosed under this policy.<\/p>\n
We will not impose any additional charge merely because the customer used a credit or debit card.<\/p>\n
If a customer requests cancellation before the order has been dispatched, Dukakeen will review the request and, where cancellation is possible, process the refund in accordance with this policy and applicable law.<\/p>\n
If the order has already been dispatched, the request will be treated as a return request.<\/p>\n
For health, hygiene, safety, customization, or other legal reasons, certain products may not be eligible for return. Such restrictions will be communicated on the product page where applicable.<\/p>\n
Examples may include:<\/p>\n
Personalized or customized products;
\nProducts made specifically according to the customer’s specifications;
\nProducts that cannot be returned for hygiene or health reasons once opened or used;
\nProducts that have been used, damaged, altered, or washed by the customer;
\nOther products that are legally excluded from return.
\nThis does not affect any mandatory consumer rights relating to defective, damaged, unsafe, or non-conforming products.<\/p>\n
For returns requested because of customer preference, change of mind, wrong selection, or customer error, the customer is responsible for the applicable return shipping cost.<\/p>\n
For defective, damaged, incorrect, or non-conforming products attributable to Dukakeen, Dukakeen will arrange or bear the applicable return shipping cost, subject to verification.<\/p>\n
After the returned item is received and approved, we will initiate the refund as soon as reasonably practicable.<\/p>\n
The time for the refunded amount to appear in the customer’s bank or card account may vary depending on the payment provider, bank, or card issuer.<\/p>\n
For orders delivered to GCC countries, this policy applies subject to the mandatory consumer protection laws and regulations of the destination country.<\/p>\n
Where the law of the destination country provides a consumer with rights that cannot legally be excluded or limited by this policy, those legal rights will prevail.<\/p>\n
To request a return or refund, please contact Dukakeen through our customer service channels and provide:<\/p>\n
Order number;
\nCustomer name;
\nReason for the return;
\nPhotos or other supporting information where applicable.
\nNo return should be sent without receiving return instructions from Dukakeen.<\/p>\n
This policy does not limit or exclude any consumer rights that cannot legally be waived under the applicable laws and regulations of Bahrain or the relevant GCC country.<\/p>\n
Dukakeen reserves the right to inspect returned items before approving a customer-initiated return or refund.<\/p>\n","protected":false},"excerpt":{"rendered":"
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