Warranty and Returns Policy

Standard Return Policy

 

  • Return for replacement or exchange within 7 days
  • Return for refund within 3 days

This is our Standard Return Policy. Items covered by this policy must be returned within 5 days of the invoice date. For more details and policy please visit Customer satisfaction policy.

 

Electronics and Mobiles

  1. The product must be returned with the original packaging, sealed, and unopened.
  2. If the product has been used, or the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you unless there is a manufacturing defect.
  3. If the product is not working due to a manufacturing defect, the original box, information booklet, and all other accessories must be returned too.

Beauty and Health

  1. Hair and personal care, vitamins-dietary supplements, and sports nutrition products are not eligible for return.
  2. Beauty (Cosmetics, Skin Care, etc.), fragrances and Health products that are opened or used will not be accepted.

Fashion

  1. Apparels such as underwear, lingerie, swimwear, bra, socks & tights are not eligible for return.
  2. Apparel products are eligible for return only if they are unused, unworn, unwashed, undamaged, with all their labels and tags completely intact, in original packaging.
  3. Footwear, eyewear, watches, bags & luggage must be returned in their original packaging with all tags completely intact.

Home & Kitchen

  1. Furniture and large home appliances are not eligible for return.
  2. Home decor products are accepted for a return only if the product is unopened, free from any damage, and must be in the original packaging.
  3. Unwrapped bedding products will not be accepted for return.
  4. Products that have been used, altered, assembled, or installed will not be accepted unless they are defective.

Sports & Outdoors

  1. Products eligible for return can be returned only if the product is not used and is in the original packaging.

Toys & Games

  1. Dressing up costumes are non-returnable
  2. Toys and Games that are used, activated or missing parts will not be accepted for return

Baby Products

  1. Hygiene-related products, feeding & training accessories, diapers and accessories, bath care, and medical treatment products are not eligible for return.
  2. Baby products eligible for return must be returned with the original packaging, sealed, and unopened.

Grocery

  1. All Grocery items are non-returnable.

Automotive

  1. The product must be returned with the original packaging, sealed, and unopened.
  2. If the product has been used, or the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you unless there is a manufacturing defect.
  3. If the product is not working due to a manufacturing defect, the original box, information booklet, and all other accessories must be returned too.

Tools & Home Improvement

  1. The item must be returned in its original condition, including all original packaging and materials (manuals, accessories, etc.)
  2. Any item which is used or damaged will not be accepted for return.

Books

  1. Books that are eligible for return will only be accepted if unused, not torn, or damaged, and in their original condition.

Pet Supplies

  1. Products that are eligible for a return, unused, and in the original packaging can be returned. It must be in the same condition as the customer received it.
  2. Perishable goods such as food treats and supplements cannot be returned.

Stationery & Office Supplies

  1. The item must be returned in its original condition, including all original packaging and materials (manuals, accessories, etc.)
  2. Any item which is used or damaged will not be accepted.

About Refunds

Refunds are given either as Dukakeen Credits or in Cash. To see how long it takes for you to receive your refund, please see the table below.

Payment Method

Refund Method

Refund Time

Credit Card

Credit Card

Up to 10 business days

Credit Card

Gift Card

Immediate

Debit Card

Debit Card

Up to 10 business days

Cash

*Cash

Within 3-4 business days

 

Note: Items that are damaged, missing parts, missing box, not in the original condition, or have obvious signs of use for reasons not due to Dukakeen.com or Seller error will not be eligible for a refund.